1. Overview

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This Privacy Policy describes how MPower Innovation Labs Pvt. Ltd. (“MPower”, “we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you use our websites, platforms, services, or purchase our products.

 

We are committed to protecting your privacy in accordance with the Information Technology Act, 2000, the Personal Data Protection Bill, 2023 (India), and equivalent international standards including GDPR.

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2. What Information

We Collect We may collect and process the following personal and business data:

• Name, address, phone number, and email

• Billing and shipping details

• GSTIN/PAN (for business clients)

• Usage behavior (via cookies, log files, analytics)

• Device/browser data (IP, OS, session details) 

• Affiliate or client onboarding data

• Feedback, reviews, and service interactions

We may also store health-related data submitted for hygiene reports or CSR audits—but only with informed consent.

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3. How We Use Your Data 

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Your data may be used to: 

• Process product/service orders

• Deliver disinfection services, generate hygiene reports

• Customize content and offers

• Manage affiliate or franchise partnerships

• Conduct internal analytics to improve services

• Fulfill legal and regulatory obligations

• Contact you with newsletters, updates, or offers (opt-out anytime).

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4. Data Sharing & Disclosure

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We may share your data only in the following cases:

• With employees, contractors, and service providers under NDA

• For legal compliance (e.g., GST filings, court orders)

• With affiliate partners for service delivery, under restricted usage

• With CRM, analytics, and payment platforms (Stripe, Razorpay, WhatsApp API, etc.)

We do not sell your personal information to third parties.

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5. Your Rights

Under Indian and global privacy frameworks, you have the right to:

• Access your data

• Request correction/deletion

• Withdraw consent at any time

• File a grievance regarding misuse

To exercise these rights, email us at: info@mpowerinnovationlabs.com

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6. Data Storage & Security

We use industry-standard protection:

• Secure cloud storage with encryption (AES-256)

• Access logs and user permissions

• 2FA for internal systems

• Annual privacy audits and tech reviews

Data is retained only as long as necessary for service delivery and legal compliance.

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7. Cookies & Tracking

 

We use cookies and trackers to:

• Understand site usage (via Google Analytics or Meta Pixel)

• Save user preferences

• Optimize affiliate referral tracking

You can control or delete cookies in your browser settings.

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8. Third-Party Tools

 

We may integrate third-party tools such as:

• WhatsApp Cloud API (for real-time support)

• Mailchimp or SendGrid (for email updates)

• Stripe/Razorpay (for payment)

• HubSpot, Zoho, or custom CRM dashboards

These services are selected with privacy standards in mind.

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9. Children’s Data

 

Our services are intended for individuals aged 18 years and above. We do not knowingly collect data from minors.

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10. International Users

 

If you are accessing our services from outside India, please note your data may be stored on Indian servers or by international partners who are GDPR-compliant.

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11. Policy Updates

 

We reserve the right to modify this policy at any time. Changes will be posted on our website and users will be notified where appropriate.

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12. Grievance Redressal

 

In accordance with Rule 5(9) of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011: